{"id":965,"date":"2022-10-05T10:03:10","date_gmt":"2022-10-05T10:03:10","guid":{"rendered":"https:\/\/wrap-up.eu\/?page_id=965"},"modified":"2022-10-06T11:45:38","modified_gmt":"2022-10-06T11:45:38","slug":"customer-service-made-easy","status":"publish","type":"page","link":"https:\/\/wrap-up.eu\/","title":{"rendered":"Customer service, made easy"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:33.33%;flex-basis:33.33%\">\n<h1 class=\"has-h-2-font-size wp-block-heading\">Customer service for your small business<\/h1>\n\n\n\n<p>We give you time to concentrate on your business while taking care of your essential customer service.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"#pricing\">Get started now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:66.66%;flex-basis:66.66%\">\n<script src=\"https:\/\/unpkg.com\/@lottiefiles\/lottie-player@latest\/dist\/lottie-player.js\"><\/script>\n<lottie-player src=\"https:\/\/assets5.lottiefiles.com\/packages\/lf20_bkksg8sb.json\" background=\"transparent\" speed=\"1\" style=\"width: 100%; height: 100%;\" autoplay=\"\"><\/lottie-player>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What can we do for you?<\/h2>\n\n\n\n<p>You know how important it is to have the best possible customer service for your business. Of course you do. But your time is very limited as you&#8217;re often doing ten jobs at the same time. <\/p>\n\n\n\n<div class=\"wp-block-columns alignwide has-text-align-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:100%;flex-basis:100%\">\n<p class=\"has-larger-font-size\">That&#8217;s where we come in &#8211; <strong><em>we&#8217;ll take care of your customer service. No email answered too late, no customer angry at lack of communication.<\/em><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<p>So you don&#8217;t have to worry and can use this time to advance the other parts of your business. Easy.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:100%;flex-basis:100%\">\n<script src=\"https:\/\/unpkg.com\/@lottiefiles\/lottie-player@latest\/dist\/lottie-player.js\"><\/script>\n<lottie-player src=\"https:\/\/assets8.lottiefiles.com\/packages\/lf20_z7tstidy.json\" background=\"transparent\" speed=\"1\" style=\"width: 100%; height: 300px;\" loop=\"\" autoplay=\"\"><\/lottie-player>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"has-text-align-center wp-block-heading\">How are we different?<\/h3>\n\n\n\n<p>We&#8217;ve already run several successful small businesses for the last 10+ years, so we know all the issues &amp; possibilities with doing that. For this  we make sure we have: <\/p>\n\n\n\n<ul class=\"is-style-tw-checkmark has-large-font-size wp-block-list\"><li><strong>Simple predictable pricing<\/strong><\/li><li><strong>Real people answering your customers<\/strong><\/li><li><strong>We&#8217;re a UK company<\/strong><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-pullquote alignwide is-style-solid-color\"><blockquote><p><em>&#8220;They are exceedingly good in customer service, so that I can concentrate on other things in my business.&#8221;<\/em><\/p><cite>HILARY LEIGH<br>Director of Web &amp; Digital Strategy<\/cite><\/blockquote><\/figure>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\">How does it work?<\/h2>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"--col-width:100%;flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"has-text-align-center wp-block-heading\">Prepare<\/h3>\n\n\n\n<p>We start by coming up with a list of possible customer questions and answers to them based on your previous communication and your input. <\/p>\n\n\n\n<p>Sort of a like a big book of Frequently Asked Questions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"has-text-align-center wp-block-heading\">Train<\/h3>\n\n\n\n<p>We&#8217;ll train our team with your tone &amp; the feeling of your business in mind to reply every possible customer query. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"has-text-align-center wp-block-heading\">Get started!<\/h3>\n\n\n\n<p>As soon as you and we are ready, we take over replying your customer queries on email and optionally on social media. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Additionally, we&#8217;ll always let you know if we notice issues that the customers start to report and that could indicate bigger problems, so that you can fix them before they get too big.<\/strong><\/p>\n\n\n\n<script src=\"https:\/\/unpkg.com\/@lottiefiles\/lottie-player@latest\/dist\/lottie-player.js\"><\/script>\n<lottie-player src=\"https:\/\/assets10.lottiefiles.com\/packages\/lf20_ca8zbrdk.json\" background=\"transparent\" speed=\"1\" style=\"width: 100%; height: ;\" loop=\"\" autoplay=\"\"><\/lottie-player>\n\n\n\n<figure class=\"wp-block-pullquote alignwide is-style-solid-color\"><blockquote><p><em>&#8220;They really feel like part of my company.&#8221;<\/em><\/p><cite>Hall Read<br>CMO<\/cite><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How much does it cost?<\/h2>\n\n\n\n<p id=\"pricing\">Don&#8217;t you hate that to find out the cost of a business-to-business service you have to go through many introductory calls only to understand that it doesn&#8217;t make financial sense for you? We understand. <\/p>\n\n\n\n<p id=\"pricing\">It&#8217;s why we have <strong>flat, no-nonsense &amp; no hidden fees packages<\/strong>, depending on your needs. You can also contact us for bespoke pricing.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"has-text-align-center wp-block-heading\">essential<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\">\u00a3799\/month<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\"><em>We will answer your email-based customer queries. <\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Includes:<\/strong><\/p>\n\n\n\n<ul class=\"is-style-tw-checkmark wp-block-list\"><li>We reply to all customer queries by email.<\/li><li>Approximately <strong>1h<\/strong> worth of full-time customer service agent work a day <strong><em>but no query left behind<\/em><\/strong>.<\/li><li>All queries replied within 24h<\/li><li><span style=\"font-size: inherit;\">One-Time Set Up<\/span><\/li><li><strong><em>Cancel any time<\/em><\/strong><\/li><\/ul>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-outline is-style-outline--1\" style=\"font-size:14px\"><a class=\"wp-block-button__link\" href=\"#getstarted\">Contact us to get started<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ffffff;padding-top:5%;padding-right:5%;padding-bottom:5%;padding-left:5%\">\n<h3 class=\"has-text-align-center wp-block-heading\">active<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\">\u00a3999\/month<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\"><em>We answer all emails &amp; customer service-related messages across social media<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Includes:<\/strong><\/p>\n\n\n\n<ul class=\"is-style-tw-checkmark wp-block-list\"><li>We reply to all customer queries in your email inbox &amp; social media channels.<\/li><li>Approximately <strong>2h<\/strong> worth of full-time customer service agent work per day <strong><em>but no query left behind<\/em><\/strong>.<\/li><li>All queries replied within <strong>24h<\/strong><\/li><li>One-Time Set Up\u00a0<\/li><li><strong><em>Cancel any time<\/em><\/strong><\/li><\/ul>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-outline is-style-outline--2\" style=\"font-size:14px\"><a class=\"wp-block-button__link\" href=\"#getstarted\">Contact us to get started<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"has-text-align-center wp-block-heading\">pro-active<\/h3>\n\n\n\n<p class=\"has-text-align-center has-large-font-size\">\u00a31499\/month<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong><em>All in Active <\/em><\/strong>+ <em>we will work relentlessly to build your Trustpilot (or other relevant) score <\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Includes:<\/strong><\/p>\n\n\n\n<ul class=\"is-style-tw-checkmark wp-block-list\"><li>We reply to all customer queries in your email inbox &amp; social media channels.<\/li><li>We pro-actively ask your best customers &amp; customer contacts to leave real reviews in Trustpilot or any other platform that works best for you.<\/li><li>All queries replied within <strong>12h<\/strong><\/li><li>One-Time Set Up\u00a0<\/li><li><strong><em>Cancel any time<\/em><\/strong><\/li><\/ul>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-outline is-style-outline--3\" style=\"font-size:14px\"><a class=\"wp-block-button__link\" href=\"#getstarted\">Contact us to get started<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-pullquote alignwide is-style-solid-color\"><blockquote><p>I can now concentrate on other parts of my business and leave customer service to them.<\/p><cite>JILLIE TEMPEST<br>Founder &amp; CEO<\/cite><\/blockquote><\/figure>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\" id=\"getstarted\">Let&#8217;s get started!<\/h2>\n\n\n<script type=\"text\/javascript\">if(!gform){document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0});var 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