Customer service for your small business
We give you time to concentrate on your business while taking care of your essential customer service.
What can we do for you?
You know how important it is to have the best possible customer service for your business. Of course you do. But your time is very limited as you’re often doing ten jobs at the same time.
That’s where we come in – we’ll take care of your customer service. No email answered too late, no customer angry at lack of communication.
So you don’t have to worry and can use this time to advance the other parts of your business. Easy.
How are we different?
We’ve already run several successful small businesses for the last 10+ years, so we know all the issues & possibilities with doing that. For this we make sure we have:
- Simple predictable pricing
- Real people answering your customers
- We’re a UK company
“They are exceedingly good in customer service, so that I can concentrate on other things in my business.”
HILARY LEIGH
Director of Web & Digital Strategy
How does it work?
Prepare
We start by coming up with a list of possible customer questions and answers to them based on your previous communication and your input.
Sort of a like a big book of Frequently Asked Questions.
Train
We’ll train our team with your tone & the feeling of your business in mind to reply every possible customer query.
Get started!
As soon as you and we are ready, we take over replying your customer queries on email and optionally on social media.
Additionally, we’ll always let you know if we notice issues that the customers start to report and that could indicate bigger problems, so that you can fix them before they get too big.
“They really feel like part of my company.”
Hall Read
CMO
How much does it cost?
Don’t you hate that to find out the cost of a business-to-business service you have to go through many introductory calls only to understand that it doesn’t make financial sense for you? We understand.
It’s why we have flat, no-nonsense & no hidden fees packages, depending on your needs. You can also contact us for bespoke pricing.
essential
£799/month
We will answer your email-based customer queries.
Includes:
- We reply to all customer queries by email.
- Approximately 1h worth of full-time customer service agent work a day but no query left behind.
- All queries replied within 24h
- One-Time Set Up
- Cancel any time
active
£999/month
We answer all emails & customer service-related messages across social media
Includes:
- We reply to all customer queries in your email inbox & social media channels.
- Approximately 2h worth of full-time customer service agent work per day but no query left behind.
- All queries replied within 24h
- One-Time Set Up
- Cancel any time
pro-active
£1499/month
All in Active + we will work relentlessly to build your Trustpilot (or other relevant) score
Includes:
- We reply to all customer queries in your email inbox & social media channels.
- We pro-actively ask your best customers & customer contacts to leave real reviews in Trustpilot or any other platform that works best for you.
- All queries replied within 12h
- One-Time Set Up
- Cancel any time
I can now concentrate on other parts of my business and leave customer service to them.
JILLIE TEMPEST
Founder & CEO